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Term & Conditions

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Term & Conditions

Welcome to Rapidlink Courier. By using our services, you agree to the following Terms & Conditions. These guidelines ensure safe, efficient, and transparent operations for all customers, including businesses, e-commerce stores, SMEs, and startups.

1. Service Scope

Our services cover a wide range of domestic courier and logistics solutions, including document delivery, parcel shipments, bulk cargo, and time-sensitive consignments. We operate across major cities and key trade routes, ensuring reliable, secure, and timely delivery for individuals, businesses, SMEs, and e-commerce platforms.

2. Pickup & Delivery

Rapidlink Courier offers convenient doorstep pickup and timely delivery for all parcels. Our trained staff ensures each shipment is handled securely from collection to arrival, providing you with a seamless and stress-free experience.

3. Packaging Requirements

Fragile or high-value items must be packed securely, as fragile labels alone do not guarantee safe handling.

Rapidlink Courier is not liable for any damage resulting from inadequate or improper packaging.

4. Prohibited Items

Currency, jewelry, gold, or precious stones

Hazardous materials such as chemicals, explosives, or flammable items

Illegal, prohibited, or stolen goods

Perishable items without proper arrangements

Important government documents unless allowed under specific service terms

5. Shipment Handling & Liability

All shipments are handled with care, but minor wear, dents, or marks during transit are considered normal handling.

In case of loss or significant damage proven to be the fault of Rapidlink Courier, compensation will be provided according to company policy, typically limited based on the type of shipment.

If a delivery cannot be completed, Rapidlink Courier will make reattempts as per our policy. Customers may also request parcel holding at designated locations for later pickup. In case of undelivered shipments after multiple attempts, the parcel may be returned to the sender according to service terms.

6. Weight & Charges

Shipping charges are based on the actual or volumetric weight, whichever is higher.

Additional charges per kilogram apply depending on the selected service type.

If the customer declares an incorrect weight, charges may be adjusted accordingly by Rapidlink Courier.

7. Return, Reattempt & Holding

If a delivery cannot be completed, Rapidlink Courier will make reattempts according to our policy. Customers may request parcel holding at designated locations for later pickup. In cases where multiple delivery attempts fail, the shipment may be returned to the sender as per the applicable service terms, ensuring flexibility and convenience for all customers.

8. Payment Terms

Business clients receive payments according to the agreed payout cycle.

COD payments are released only after successful delivery confirmation.

Any incorrect banking information provided by the sender may result in payment delays with Rapidlink Courier.

9. Payment Terms

Tracking information is available through the Rapidlink Courier website, hotline, or customer support.

Status updates depend on operational hours and scanning schedules.

10. Customer Responsibilities

Accurate delivery address and contact number

Proper description of goods

Secure and appropriate packaging

Availability to receive the delivery or provide an alternate recipient

11. Cancellation Policy

Once the parcel is in transit, cancellation is not possible with Rapidlink Courier.

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12. Privacy Policy

Customer data is kept confidential and used only for operational purposes.

Data is not shared with any third party except trusted partners directly involved in Rapidlink Courier deliveries.

13. Disclaimers

Rapidlink Courier is not responsible for delays caused by weather, political situations, road closures, public holidays, law enforcement checks, customer unavailability, or incorrect addresses.